This Cookies Policy explains how Evercare Pharmacy (“Evercare”, “we”, “us” or “our”) uses cookies and similar technologies on our website.
Evercare Pharmacy uses digital services and technology provided by Healthera Limited, including parts of our online pharmacy and booking experience. As a result, some cookies or similar technologies may be set by Healthera or by other third-party service providers that support the website and online services.
This policy explains what cookies are, why they are used and the choices available to you.
What is a cookie?
A cookie is a small text file that is placed on your computer, smartphone or other device when you visit a website.
Cookies allow websites to recognise your browser or device and can be used to remember information about your visit, such as preferences, settings or how you interact with the website.
Cookies cannot install software or viruses on your device.
Where do cookies come from?
Cookies can be set by different organisations.
First-party cookies are set directly by the website you are visiting. They can be used to remember preferences, maintain website functionality or understand how the website is being used.
Third-party cookies are set by other organisations whose services are used on the website. This may include services such as website analytics, maps, booking technology or other functionality.
Because Evercare uses the Healthera platform, some cookies associated with online pharmacy functionality may be set or processed by Healthera Limited.
How long do cookies stay on your device?
Cookies can remain on your device for different lengths of time.
Session cookies only remain while your browser is open and are normally deleted when you close it.
Persistent cookies remain on your device after you close your browser. They are stored for a defined period or until you delete them manually.
Persistent cookies can be used to remember your preferences when you return to the website.
What types of cookies do we use?
The website may use the following categories of cookies.
Strictly necessary cookies
These cookies are required for the website or online services to function correctly.
They may be used for purposes such as:
- maintaining website sessions
- security
- remembering cookie preferences
- supporting forms or bookings
- enabling essential pharmacy platform functionality
These cookies cannot normally be disabled without affecting the operation of the website.
Analytics cookies
Analytics cookies help us understand how visitors use the website.
They may collect information such as:
- pages visited
- time spent on the website
- how visitors arrived at the website
- browser and device information
- interactions with pages and buttons
This information can be used to improve the website and understand which services or pages are most useful to visitors.
Evercare may use services such as Google Analytics for this purpose.
Functionality cookies
Functionality cookies allow the website to remember choices you make and provide enhanced features.
For example, they may be used to remember:
- preferences
- previously selected options
- location information
- interactions with certain website features
Third-party and platform cookies
Some parts of the website may use technology provided by third parties.
This may include:
- Healthera
- Google Analytics
- mapping services
- embedded content
- booking or pharmacy functionality
These organisations may set their own cookies when you interact with their services.
Where appropriate, their use of personal information will be governed by their own privacy and cookie policies.
Cookies currently used
The exact cookies used may change as the website and Healthera platform are updated.
Examples may include:
| Cookie | Provider | Purpose | Type | Typical retention |
|---|---|---|---|---|
_ga | Google Analytics | Helps distinguish visitors and measure website usage | Analytics | Up to 2 years |
_gid | Google Analytics | Helps distinguish visitors for analytics purposes | Analytics | Around 24 hours |
_gat | Google Analytics | Used to manage the rate at which analytics requests are sent | Analytics | Short-term |
| Healthera platform cookies | Healthera Limited | Support online pharmacy, booking, session or platform functionality | Necessary / Functional | Varies |
| Cookie preference cookies | Evercare / website platform | Remember your cookie choices | Necessary | Varies |
The actual cookie names and retention periods should be checked against the live Evercare website before publication.
Your cookie choices
Where required by law, non-essential cookies will only be used after you have given your consent.
You can manage your cookie preferences using the cookie controls provided on the website.
You can usually:
- accept all cookies
- reject non-essential cookies
- choose which categories of cookies you allow
- change your preferences later
Strictly necessary cookies may still be used because they are required for the website to operate correctly.
Managing cookies through your browser
Most web browsers also allow you to control cookies through their settings.
Depending on your browser, you may be able to:
- block cookies
- delete existing cookies
- receive a warning before cookies are stored
- automatically delete cookies when the browser closes
These options are normally available under your browser’s Privacy, Security, Settings, Preferences or Cookies sections.
Please be aware that disabling certain cookies may affect how the website or online pharmacy services work.
Google Analytics
If Google Analytics is enabled on the website, Google may use cookies to help us understand how visitors interact with the website.
You can find information about Google Analytics and Google’s use of cookies through Google’s own privacy and cookie documentation.
Google also provides tools that allow users to opt out of Google Analytics tracking.
Healthera
Evercare Pharmacy uses the Healthera platform to provide parts of its digital pharmacy service.
Healthera may use cookies or similar technologies where necessary to operate its platform, maintain sessions, provide security, process bookings and support other digital pharmacy functionality.
Where Healthera acts as an independent data controller, its own Privacy Policy and Cookies Policy will apply.
You can find further information at:
Healthera Privacy Policy
https://healthera.co.uk/privacy/
Healthera Cookies Policy
https://healthera.co.uk/cookies/
International transfers
Some third-party technology providers may process information outside the United Kingdom.
Where personal information is transferred internationally, appropriate safeguards must be used in accordance with UK data protection law.
Further information about international transfers may be available in Evercare’s Privacy Policy or the privacy policies of the relevant service providers.
More information and complaints
If your question relates specifically to the Healthera platform, you can also contact:
Healthera Limited
Email: [email protected]
Data Protection Officer: [email protected]
You also have the right to raise concerns with the Information Commissioner’s Office (ICO).
More information is available at:
Changes to this Cookies Policy
We may update this Cookies Policy from time to time to reflect changes to the website, the services we use or applicable law.
Any updated version will be published on this page.